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Privacy Policy


Who is responsible for the processing of your data?
Postal Address: PLAZA MAYOR, 2 - 46500 SAGUNTO - VALENCIA - SPAIN
Telephone:+34 682 533 753
E-mail. Data Protection Officer:


The data provided will be incorporated into the VIVAVINS data files

In compliance with the provisions of the European Regulation 2016/679 General Data Protection, as well as any applicable national law, we inform you that at VIVAVINS we process the personal data you provide us for the following purposes:

At VIVAVINS we treat the information of our users to:

  1. Manage the product purchase process on our website we collect your personal information to manage your purchases, orders or requests, carrying out the necessary administrative and commercial tasks to guarantee the preparation, collection and delivery of the products , as well as the pre-sale and post-sale service that may be necessary.

  2. Compliance with legal obligations: Transfer of data to public bodies and authorities (administrative or judicial), as long as they are required in accordance with legal and regulatory provisions. Treatment of the data for compliance with the legal obligations established in Spanish legislation, such as the preparation of our accounting and taxes.

  3. Sending commercial communications about VIVAVINS products (emails, phone calls, SMS, PUSH notifications, regular mail, etc.)

  4. VIVAVINS creates user profiles based on information obtained from internal and external sources in order to improve your user experience and be able to send you personalized advertising offering VIVAVINS products, promotions and services based on your profile and purchasing behavior.

  5. Prevention of abuse and fraud (fraudulent activities, denial of service attacks, among others).

How do we collect your information?

  1. Information that you provide us: we collect personal information that you provide us through our web page through email, contact forms and other communication channels.

  2. Information we collect from your visits to our website: We collect and store limited personal information from all users who visit our website. This information is collected through cookies, for more information consult the cookie policy on our website.

  3. Social networks: The information we collect through social networks includes personal information that is available online and is publicly visible.



How long do we keep your personal data?

We differentiate two types of information to carry out our data retention and cancellation policy:

1- Accounting and tax information: derived from the relationship between VIVAVINS and the user will be kept for 6 years to comply with tax regulations.

2- Commercial relationship of the client with VIVAVINS: the information related to the activity with VIVAVINS and its web portal will be kept and processed indefinitely, until the user requests its cancellation or expresses their opposition to the data processing, in which case the data They will be blocked and kept for 3 years for the purpose of demonstrating VIVAVINS compliance with its obligations regarding data protection regulations, the information society and advertising.



Legitimation for the processing of your personal data

The legal basis for the processing of your personal data corresponding to each of the purposes included in the PURPOSES section are:

- The execution of a contract between the user and VIVAVINS in relation to the purchase of products.

- Express consent granted to VIVAVINS at the time of collection of your personal data.

- Express consent granted to VIVAVINS at the time of collection of your personal data in relation to profiling based on external sources and the satisfaction of a legitimate interest pursued by VIVAVINS in relation to profiling based on internal sources.

- Compliance with legal obligations that are applicable to VIVAVINS.



Your personal data will not be transferred to any third party, except to those third parties for whom their intervention is necessary for the correct management of the provision of the service.

The following communications, assignments and transfers of VIVAVINS user data are planned: to providers that provide services that by their nature require this data (messaging, transport, etc...); to customers (those data from our suppliers that appear in the product information), and for data processing outside the EU: the personal information we collect resides in Spain. VIVAVINS hires its virtual infrastructure for the storage and backup copies of its files according to a "cloud computing" model through specialized service providers



What are your rights when you provide us with your data?

Rights recognized with the entry into force of EU Regulation 2016/679 of the EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, applicable as of May 25, 2018: Anyone has the right to obtain confirmation as to whether VIVAVINS processes their personal data or not.

Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Interested parties have the right to the portability of their personal data that they have requested from VIVAVINS

Interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. VIVAVINS will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

By accepting this privacy policy, you give your express consent to VIVAVINS to carry out the treatments, communications, assignments and transfer of your personal data indicated here. The user has the right to withdraw the consent granted for the treatment and transfer of data described here at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

If you wish to exercise any of your rights, you can send us a written communication to the email address or to our postal address-. VIVAVINS, Plaza Mayor, 2 - 46500 Sagunto - Valencia - Spain. The request to exercise any of your rights must be accompanied by a copy of the official document that identifies you (Identity Card, license or passport).

Finally, we inform you that you can contact the Spanish Agency for Data Protection and other competent public bodies for any claim arising from the processing of your personal data.


In the event that your personal data has been obtained through the form filled out on Facebook, according to what was reported at the time the data was obtained, they will be processed to send newsletters.

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